US Orders Only. We are currently only accepting and fulfilling orders to US addresses. We do not ship internationally at this time. We hope to expand in the future — check back for updates.
All orders are processed within 1–3 business days of payment confirmation. During peak seasons, processing may take up to 5 business days. Orders placed on weekends or US public holidays are processed the next business day.
We work with UPS, FedEx, USPS, and DHL to ensure your order reaches you as efficiently as possible. We do not fix one carrier for all orders — instead, we select the carrier that best serves your specific location and delivery zone within the US.
The carrier assigned to your order is chosen based on your delivery address to ensure the fastest and most reliable route to your door. You will receive your carrier name and tracking number by email once dispatched.
All estimates below are business days from dispatch — not including the 1–3 day processing period. We currently deliver to US addresses only.
| Region | Handling Time | Shipping Time |
|---|---|---|
| United States Available | 1–3 Business Days | 5–7 Business Days |
| Canada Coming Soon | — | — |
| United Kingdom Coming Soon | — | — |
| Europe Coming Soon | — | — |
| Australia Coming Soon | — | — |
Total estimated delivery for US orders: 6–10 business days from the date your order is placed.
Once your order is dispatched, you will receive an email with your tracking number and a direct link to monitor your shipment. You can also use our Track Order page anytime.
Please allow 24–48 hours after the dispatch email for the carrier's system to activate and display live tracking information.
We are not currently shipping outside of the United States. Orders placed from international addresses will not be accepted or fulfilled at checkout. We apologize for the inconvenience and are working to expand our shipping coverage in the future.
If you are located outside the US and would like to be notified when international shipping becomes available, please contact us with your country and we will reach out when we expand to your region.
Delivery timeframes are estimates and not guaranteed. Occasional delays may occur due to:
We are not liable for delays caused by third-party carriers, but we will always assist you in resolving any shipping issues as quickly as possible.
If your order has not arrived after 15 business days from dispatch, contact us immediately and we will open a carrier investigation on your behalf.
If your item arrives damaged:
We will arrange a replacement or full refund for all verified damage or loss claims. All shipments are insured for this reason.
For all shipping inquiries, please email support@blackstonejackets.com or call +1 (786) 485-9525 during business hours. Always include your order number for the fastest response.
Business hours: Mon–Fri 9AM–6PM ET · Sat 10AM–4PM ET · Sun Closed
Yes — completely free on all US orders. No minimum spend, no hidden fees.
No. We currently ship within the United States only. International shipping is not available at this time but is planned for the future.
We use UPS, FedEx, USPS, or DHL — whichever best serves your specific US location. Your carrier is confirmed in your dispatch email.
Contact us within 12 hours of placing your order. Once dispatched, address changes cannot be made.
Contact us if your order hasn't arrived after 15 business days from dispatch. We will open a carrier investigation immediately.
Yes. You'll receive a tracking number and link by email as soon as your order is dispatched. Allow 24–48 hours for it to activate.