Blackstone Jackets Return & Refund Policy

Business Identity & Support

Policy Overview

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 30 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Non-Returnable Items: Custom-made or personalized products are generally not eligible for buyer-remorse returns because they are made to customer specifications. This does not affect remedies available for an item that arrives defective, damaged, or materially different from the approved order details. For hygiene-sensitive items, returns are accepted only where the item is unused, unworn, and otherwise eligible under this Policy.

Return Instructions

To start a return, please follow these steps:

Refund Policy

• Refund Approval: After an eligible return is received, we inspect the item and normally communicate the approval or any issue within 2 business days.
• Processing Time: Approved refunds are submitted to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the credit.
• Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@blackstonejackets.com.

Exchange Policy

If we sent an incorrect or defective item, contact us within the applicable return window and we will provide instructions for an eligible replacement or refund, including return-shipping arrangements where applicable. If the customer selected the wrong size or otherwise changes their mind, the standard buyer-remorse return process applies and return shipping is the customer's responsibility.

Exceptions & Special Cases

• Defective or Damaged Items: If an item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear supporting photos. After review, we will provide an appropriate resolution, which may include replacement, return, or refund.
• Incorrect Product: If we sent an item different from what was ordered, contact us promptly. After verification, we will provide return instructions and an appropriate replacement or refund, with eligible return shipping covered by us.
• Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

• Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
• Inspection Period: Once received, returns are inspected within 2 business days.
• Refund Issuance: Approved refunds are submitted to the original payment method within 10 business days after approval.

Return Shipping Address

Please send approved returns to:

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out: