US Orders Only. Our returns and exchange policy applies exclusively to orders delivered within the United States. International returns are not accepted at this time.
You may return any standard US order item within 30 days of the delivery date for a full refund or exchange. Items must:
Returns received after 30 days may not be accepted. We reserve the right to refuse returns that do not meet our conditions.
Important: Do not send returns without a Return Authorization number. Unauthorized returns may be refused or delayed.
We offer size and color exchanges within 30 days of delivery for US orders, subject to availability.
If the requested item is out of stock, we'll offer a full refund or store credit instead.
Approved refunds are processed to the original payment method within 5–7 business days of us receiving the returned item.
The following items cannot be returned or exchanged:
| Item Type | Returnable? | Notes |
|---|---|---|
| Standard Jackets (US orders) | Yes | Within 30 days, unworn with tags |
| Custom / Made-to-Measure | No | Final sale — unless defective |
| Sale Items (50%+ off) | No | Final sale |
| Worn or Altered Items | No | Cannot be restocked |
| Items Without Tags | Case-by-Case | Contact us to discuss |
| International Orders | No | Not accepted — US only |
| Gift Cards | No | Non-refundable |
If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery. We'll arrange a free return and send a replacement or issue a full refund — your choice.
For returns, exchanges, or post-purchase support, contact us at support@blackstonejackets.com or call +1 (786) 485-9525. Include your order number and we'll respond within 24 hours.
Returns are accepted for orders delivered within the United States only. International orders are not eligible.
You have 30 days from the date of delivery to initiate a return for any standard US order.
Yes, for standard returns. If the item is faulty or incorrect, we cover all return shipping costs.
Once we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.
Yes — size and color exchanges are available within 30 days for US orders, subject to stock availability.
Contact us within 48 hours with photos. We'll arrange a free return and replacement or full refund immediately.