Find answers to our most common questions. Can't find what you're looking for? Contact our team directly.
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Simply browse our collection, select your size and color, and add the item to your cart. Proceed to checkout, enter your shipping details and payment information, and your order will be confirmed with an email receipt immediately.
You can modify or cancel your order within 12 hours of placing it. After this window, the order enters production and cannot be changed. Contact support@blackstonejackets.com as soon as possible if you need to make changes.
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with SSL encryption through Stripe.
Yes — you will receive an email confirmation immediately after placing your order. A second email with your tracking number will be sent once your order is dispatched. Please check your spam folder if you don't see it.
Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified. We never store your card details on our servers. All data is encrypted with 256-bit SSL encryption.
Yes! You can add a gift message and premium gift packaging at checkout. All orders come in our signature Blackstone Jackets box, but the gift option includes ribbon, tissue paper, and a handwritten note card.
We ship within the United States only. Handling time: 1–3 business days to process your order. Transit time: 5–7 business days after dispatch. Overall delivery: 6–10 business days from order to your door.
Yes — we offer free standard shipping on all orders within the United States, with no minimum purchase required. Express shipping options are available at checkout for faster delivery.
Once your order is dispatched, you'll receive a tracking number via email within 24 hours. Use our Track Order page to see real-time delivery status, or track directly through the carrier's website (USPS, FedEx, or UPS).
Currently, we only ship within the United States. We are working on expanding our shipping to international locations soon. Sign up for our newsletter to be notified when international shipping becomes available.
We primarily use USPS, FedEx, and UPS for all domestic shipments within the USA. The carrier will be selected based on your location to ensure the fastest and most reliable delivery. Your tracking email will specify which carrier is handling your order.
Tracking updates can take 24–48 hours after dispatch to appear in the system. If your tracking hasn't updated after 3 business days, please contact us at support@blackstonejackets.com with your order number and we'll investigate immediately.
We accept returns within 30 days of delivery on unworn items in original condition with tags attached. Custom and made-to-measure items are non-returnable unless faulty. See our full Returns Policy for details.
Email support@blackstonejackets.com with your order number and reason for return. We'll send you a Return Authorization number within 24–48 hours along with return instructions.
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Bank processing may add 3–5 additional days. You'll receive a confirmation email once the refund is issued.
Yes — size exchanges are available within 30 days of delivery, subject to stock availability. Follow the return process and specify the size you need. If the size is out of stock, we'll offer a refund or store credit.
For standard returns, the customer is responsible for return shipping costs. If your item arrived damaged, faulty, or incorrect, we will cover all return shipping costs and send a free replacement or full refund.
We use premium full-grain genuine leather sourced from certified tanneries. Each hide is hand-inspected for quality before crafting begins. We do not use bonded leather or synthetic alternatives in our main collection.
Clean with a damp cloth and mild leather cleaner. Condition every 3–6 months with a quality leather conditioner to prevent drying. Store in a cool, dry place away from direct sunlight. Never machine wash. If wet, allow to air dry naturally away from heat.
Yes — genuine leather naturally breaks in and softens with wear, conforming to the shape of your body. This is a feature, not a flaw. A leather jacket gets better with age and develops a unique patina that makes it truly yours.
We are committed to responsible sourcing. Our leather is sourced from tanneries that comply with international environmental standards. We work with suppliers who prioritize ethical practices and fair labor conditions throughout the supply chain.
Currently our main collection focuses on genuine leather. We are exploring high-quality vegan alternatives and may introduce them in a future collection. Contact us if you have specific requirements and we'll try to accommodate where possible.
With proper care, a Blackstone Jacket is designed to last 10–20+ years. Full-grain leather is one of the most durable materials available, and our construction standards mean seams, zippers, and hardware are built to withstand years of regular wear.
Yes — we offer fully custom and made-to-measure jackets. You can specify your exact measurements, choose leather type, color, lining, hardware, and other details. Email support@blackstonejackets.com to start the process.
Custom orders typically take 3–6 weeks to produce, depending on complexity and current order volume. We'll give you a specific timeline when your order is confirmed. Rush orders may be available for an additional fee.
Custom and made-to-measure orders are final sale and cannot be returned for preference reasons. However, if the item arrives with a manufacturing defect, we will remake or refund it at no cost to you.
Yes — we offer competitive pricing for bulk orders of 5+ units. For wholesale and B2B inquiries, email support@blackstonejackets.com with your requirements and we'll send a custom quote within 48 hours.
Yes — we can add custom embroidery, patches, screen printing, and brand logos to jackets. This is especially popular for team uniforms, corporate gifting, and fashion labels. Minimum order quantities apply for branded work.
Our team responds within 24 hours, Monday to Friday.